Welcome to the Legacy Neighborhood…it just feels like home!
“I love activities and the companionship
of the friends I have made here.”
— Margaret Wheelwright
Resident of Legacy Retirement Communities
Mission Statement
Mission
Western States Lodging and Management and its associates are committed to superior, personalized customer service in environments that are inviting, caring, and hospitable.
CultureEssential to achieving our mission is creating a Personal Touch Culture where associates are committed to listen with interest to our customers, identify their individual preferences, and then deliver services that exceed their expectations.
PersonalizationWe believe that people seek out relationships, products and services that meet their individual wants and desires. To successfully serve others, we must identify their uniqueness and personalize our service to meet their individuality. Being consistently kind, friendly, helping when needed, and genuinely caring will build trust, which allows us to personalize our service to them.
ThriftWe believe that the wise use of financial resources is essential to the long-term viability of any enterprise. We are keenly aware of the often limited resources of our customers, and that these resources are the basis of Western States Lodging and Management’s finances. We are likewise aware of the desires and demands of our investors. As a result, we strive to prudently manage our operations to allow for gracious and comfortable accommodations at our communities at an economically reasonable price, creating returns equal to or greater than those desired. We are also committed to managing our finances to allow for the future growth and long-term viability of our organization.
Continuous ImprovementWe believe that we must constantly look for better ways to serve our customers. Self-evaluation and continuous improvement are critical in the delivery of quality services. Therefore, we are committed to regularly surveying our customers to determine their needs and receive their suggestions for improvement. We are committed to staying abreast of our service industries, and searching for better ways to serve.
